You can make a booking via our website or through an authorised third-party booking platform or Online Travel Agent (OTA). All bookings are subject to availability and to our Hotel Terms and Conditions.

For direct bookings, your booking is confirmed once the booking process has been completed, full payment has been successfully received and a booking confirmation has been issued by us. For bookings made through a third-party platform or OTA, your booking will be confirmed in accordance with that platform’s booking process and terms.

Any request to amend a booking, including changes to dates, guest details or length of stay, is subject to availability and may be accepted or refused by us at our discretion. Additional charges, administration fees and/or greater rate differences may apply. Please also refer to our Cancellation Policy for further details.

All bookings must be paid for in full at the time of booking.

We accept valid credit and debit cards through our approved payment methods and payment providers, including payment by link and, where applicable, bank transfer. Available payment methods may vary depending on the booking channel and the type of booking. All payments must be properly authorised, and the person making the booking must be authorised to use the relevant payment method.

Payments are processed through third-party payment providers. Please refer to our Privacy Policy and the relevant payment provider terms for further information about the handling of payment information.

Yes. The named Lead Guest must present the physical payment card used for the booking for verification purposes on arrival. For pre-authorisation, the same card or another physical card in the Lead Guest’s own name, which is acceptable to us upon arrival, may be used. If the required physical card is not presented, we may, at our discretion, accept a £100 cash damage deposit as an alternative. If neither is provided, we may refuse check-in or decline the booking.

Cancellations are governed by our Hotel Terms and Conditions and our separate Cancellation Policy. Bookings are generally made on a strictly pre-paid, non-cancellable, non-refundable and non-transferable basis, subject to any rights a guest may have under applicable law. Please refer to the Cancellation Policy for full details.

Yes. Unless expressly stated otherwise, bookings are made on a non-cancellable and non-refundable basis. Please refer to the rate details shown at the time of booking and our Cancellation Policy.

If you cancel, fail to arrive, are treated as a no-show, shorten your stay, depart early, or are unable to check in because you do not comply with our Hotel Terms and Conditions, the full Booking Amount may remain payable and may be retained by us in accordance with our Hotel Terms and Conditions and Cancellation Policy.

Check-in is generally from 3:00 PM on the scheduled date of arrival. Where early check-in is approved, an additional charge of £20 shall apply, save that this charge may be waived for direct bookings made with the Hotel.

Check-out is generally by 10:00 AM on the scheduled date of departure. For direct bookings made with the Hotel, check-out is by 11:00 AM.

We may, at our discretion, store luggage before check-in or after check-out, subject to space, staffing and operational requirements. Luggage storage is provided as a courtesy only and may be subject to our Hotel Terms and Conditions. All luggage is left entirely at the guest’s own risk, and the Hotel accepts no responsibility for any loss of or damage to left luggage.

Only registered guests named on the booking may occupy the room. Unauthorised visitors or unauthorised occupancy may result in refusal of access, additional charges, cancellation of the stay, or other action under our Hotel Terms and Conditions.

Yes. The Hotel operates a strict non-smoking policy. Charges may apply for smoking or vaping in prohibited areas, including for additional cleaning, repairs and any related losses.

No. Pets are not permitted at the Hotel.

Guests are responsible for any damage, loss, missing items, additional cleaning or other charges arising during their stay. This may include charges for missing equipment or devices provided on request, such as air-conditioning remote controls, together with any applicable administration fee as stated in our Hotel Terms and Conditions.

No. We do not provide breakfast, lunch, dinner or any other meals unless expressly stated otherwise.

Yes. We provide access to a drinking water machine with cold and tepid water in reception. Guests may fill their own bottles. Cups are not provided.

Yes. Standard Wi-Fi is available free of charge, subject to availability and fair use. Premium Wi-Fi may be available on request for an additional charge.

Yes. Guests will be required to present valid original photographic identification on check-in. We will inspect, copy and retain identification documents where reasonably necessary for verification, security, fraud prevention and related purposes.

Bookings may only be made by persons aged 18 or over. Guests under 18 may not stay at the Hotel unless accompanied by a parent, legal guardian or other responsible adult aged 18 or over, who must be named on the booking, check in with the minor and remain at the Hotel for the duration of the stay.

The person who makes the booking must be staying at the Hotel or be one of the named guests on the booking. We do not accept proxy bookings where the named booker will not be staying, including, for example, bookings made by a parent solely on behalf of their children who will stay unaccompanied.

The Hotel may operate CCTV in certain public or common areas for security, safety and crime prevention purposes. Please refer to our Privacy Policy for further information.

Some or all windows at the Hotel may be fitted with restrictors or may not be capable of being opened fully. This is for health and safety reasons and to comply with applicable safety requirements. Guests must not tamper with, interfere with or attempt to override any window restrictor or safety device.

No. The Hotel, guest rooms and all Hotel facilities must be used only for lawful purposes and in accordance with our Hotel Terms and Conditions. Guests must not use the Hotel for any unlawful, improper, unsafe or anti-social purpose.

If your booking was made through a third-party platform or OTA, you must follow that platform’s process for matters such as cancellations, refunds, amendments, payment issues and reservation status, to the extent those matters are governed by the third party’s terms and procedures. Our own Terms and Conditions will still apply to your stay at the Hotel.

Yes. If you booked through an OTA or other third-party platform, their terms may also apply, but our Hotel Terms and Conditions, house rules and stay requirements will continue to apply to your stay at the Hotel.

We are committed to making our website and services accessible to as many guests as reasonably possible. Please refer to our Accessibility Statement and contact us in advance if you have any specific accessibility requirements or require assistance.

If you experience an issue during your stay, you should raise it with reception or a member of staff as soon as possible so that we have an opportunity to investigate and, where possible, resolve it during your stay. If your complaint is not resolved, you may submit it to us in writing by email after your stay. Please refer to our Complaints Procedure on our website for full details.

Yes. We reserve the right to refuse check-in, decline a booking, cancel a booking or require a guest to leave in accordance with our Hotel Terms and Conditions, including where identification, payment verification, age, conduct, occupancy or security requirements are not met.

If your complaint relates to cancellation, refund, amendment, payment processing or reservation status for a booking made through a third-party platform, you should follow that platform’s own complaint or support process to the extent those matters are governed by its terms.

You can view our full policies on our website, including:

• Hotel Terms and Conditions
• Website Terms of Use
• Cancellation Policy
• Complaints Procedure
• Privacy Policy
• Cookie Policy
• Accessibility Statement

If you have any further questions, please contact us through our website, by telephone, by email or at reception:

• Website: www.tudorcourthotel.co.uk
• Email: stay@tudorcourthotel.co.uk
• In person: Reception, Tudor Court Hotel Paddington, 10–12 Norfolk Square, London, W2 1RS — available 24 hours a day

No. The Hotel does not provide on-site parking. Guests are responsible for making their own parking arrangements.

Guests must not cause noise or disturbance to other guests or staff, including through shouting, loud conversations, televisions, music or any other disruptive behaviour. If noise or disturbance occurs, we may first ask the guest to stop. If the behaviour continues, we reserve the right to require the guest to leave the Hotel immediately in accordance with our Hotel Terms and Conditions. No refund will be given in such circumstances.

We reserve the right to refuse check-in, refuse access to guest rooms, or require a guest to remain in the reception area where, in our reasonable opinion, the guest is under the influence of alcohol or drugs, intoxicated, inebriated, or otherwise not in a fit state to access the room safely or without causing disturbance, risk or damage. In appropriate cases, we may also refuse continued accommodation or require the guest to leave the Hotel in accordance with our Hotel Terms and Conditions. No refund will be given where action is taken due to a guest’s condition or conduct.

Guests are responsible for any damage, loss, missing items, excessive cleaning, specialist cleaning or other costs arising during their stay. Where damage or additional loss is identified, the Hotel may recover the relevant sums from the card pre-authorisation, from any cash deposit held, or otherwise charge the guest in accordance with the Hotel Terms and Conditions.

Yes. If additional cleaning, repair, replacement or reinstatement is required as a result of a guest’s acts, omissions or misuse of the room or Hotel property, the Hotel reserves the right to recover all associated costs from the card pre-authorisation, from any cash deposit held, or otherwise charge the guest in accordance with the Hotel Terms and Conditions.

Guests must comply with the Hotel’s rules and use the room and Hotel premises responsibly. If a guest breaches the Hotel Terms and Conditions or causes damage, nuisance, safety concerns or excessive cleaning requirements, the Hotel may take action including applying charges, refusing continued accommodation or requiring the guest to leave.