1. Introduction

This Accessibility Statement applies to the website of CDKG Limited, trading as Tudor Court Hotel Paddington, and to the digital services we make available through it, including general information about the Hotel, bookings and related guest enquiries.

We are committed to making our website and services accessible to as many people as reasonably possible and to improving accessibility and usability over time. We want all visitors, including people with disabilities and people using assistive technologies, to be able to access information about the Hotel and use our website with ease.

This statement is informed by recognised accessibility standards and UK guidance, including the Equality Act 2010 and the Web Content Accessibility Guidelines (“WCAG”).

2. Commitment to Accessibility

We are committed to improving accessibility and, where reasonably practicable, seek to design, maintain and update our website in a way that is accessible to a wide range of users. In doing so, we aim to follow recognised good practice and relevant guidance, including the principles that digital content should be:

• Perceivable — information and user interface components are presented in ways that users can perceive;
• Operable — user interface components and navigation are operable by a wide range of users and input methods;
• Understandable — information and the operation of the user interface are understandable; and
• Robust — content is robust enough to be reliably interpreted by a wide range of user agents, including assistive technologies.

We also recognise our wider obligations as a service provider under the Equality Act 2010 to make reasonable adjustments for disabled people where required and reasonably practicable.

3. Accessibility Standard

We aim, where reasonably practicable, for our website to conform to WCAG 2.2 Level AA.

However, we acknowledge that not all areas of the website may yet achieve that standard in full, particularly where parts of the website depend on older content, legacy functionality or third-party systems. We are committed to reviewing and improving accessibility on an ongoing basis.

4. How Accessible Our Website Is

We want as many people as possible to be able to use our website. Depending on the relevant page, content and functionality, this may include the ability to:

• navigate much of the website using a keyboard;
• zoom in without major loss of content or functionality;
• use the website with screen readers or other assistive technologies; and
• access content presented in a clear and structured way where reasonably practicable.

We are continuously working to improve the accessibility of our website and online booking journey.

5. Known Limitations

We are aware that some parts of our website may not yet be fully accessible. Known or potential limitations include, but are not limited to:

• third-party booking engines, payment tools or reservation systems that may not fully conform to accessibility standards;
• older content, pages, PDFs, images or archived content that may not be fully optimised for accessibility;
• occasional compatibility issues with certain browsers or assistive technologies; and
• embedded third-party content, such as maps, videos, widgets or other externally hosted tools, which may not be fully within our control.

Where reasonably practicable, we will work to improve these areas over time or provide alternative assistance on request.

6. Third-Party Systems and Content

Our website may include or link to third-party systems or content such as online booking platforms, payment providers, maps, social media content, videos or other embedded features.

We do not control the accessibility of third-party systems or third-party content and cannot guarantee that they will be fully accessible or fully compliant with WCAG standards. However, where reasonably practicable, we will take accessibility into account when selecting and reviewing third-party providers and will try to assist users who encounter barriers when using such services.

If you encounter an accessibility barrier when using a third-party feature on our website, please contact us using the details in Section 7 and we will do our best to help.

7. Feedback and Contact

We welcome feedback on the accessibility of our website and services. If you encounter any accessibility barriers, difficulty making a booking, or require information or assistance in another format, please contact us and we will use reasonable efforts to assist you.

How to contact us:

When contacting us, it would be helpful if you could tell us:

• the webpage or feature you were trying to access;
• the nature of the problem;
• any assistive technology you were using, if relevant; and
• the type of help or alternative format you require.

8. Reasonable Adjustments

We are committed to making reasonable adjustments, where practicable and appropriate, to support disabled guests and website users in accessing our services.

Such adjustments may include, for example, providing assistance with bookings, offering information in an alternative format where reasonably possible, or considering other practical steps to reduce barriers to access. Any request for reasonable adjustments will be considered on a case-by-case basis, having regard to the circumstances and what is reasonable and practicable at the time.

The Equality Act 2010 imposes a duty to make reasonable adjustments, and government guidance notes that these can include changes to practices, procedures and the way services are delivered, not just physical changes.

9. Further Assistance

If you are not satisfied with our response to an accessibility concern, you may wish to seek further advice regarding your rights from the following organisations:

• Equality Advisory and Support Service (EASS): www.equalityadvisoryservice.com — free advice and support on equality and human rights issues;
• Equality and Human Rights Commission (EHRC): www.equalityhumanrights.com — the statutory body responsible for promoting and enforcing equality law in Great Britain;
• Citizens Advice: www.citizensadvice.org.uk — free, independent advice on your rights.

The Equality Act 2010 and EHRC guidance provide the general UK framework on disability discrimination and reasonable adjustments.

10. Ongoing Review

We view accessibility as an ongoing process rather than a one-off exercise. We intend to review this statement periodically and to continue improving our website and services over time, particularly when we make substantial website changes or update key user journeys.

Our ongoing commitments include:

• reviewing and updating this statement at least annually, or following major website changes;
• continuing to work with our third-party technology providers to improve the accessibility of booking and payment systems;
• training relevant staff on accessibility awareness and best practice; and
• acting on feedback received through our accessibility contact channels.

11. Changes to This Statement

We may update this Accessibility Statement from time to time to reflect changes to our website, our services, applicable guidance or legal requirements. Any changes will be posted on this page and reflected by updating the “Last updated” date at the top of this statement.

We encourage you to review this page periodically to stay informed of any updates.

12. Governing Law

This Accessibility Statement shall be governed by and construed in accordance with the laws of England and Wales.